Book Chapters

  1. Jacobs, C., Rivett, U., & Chemisto, M. (2016). Designing for Engagement: A Case Study of an ICT Solution for Citizen Complaints Management in Rural South Africa. In Information Technology in Environmental Engineering (pp. 65-74). Springer International Publishing. Available here.

Conference Proceedings

  1. Chemisto, M., Rivett, U., & Jacobs, C. (2016)Impact of Co-Design and Design Science on Adoption of an ICT Solution in Rural South Africa. Paper presented at AMCIS 2016. Available here.


  1. Jacobs, C. (2016). Adapting and responding to ICTs – a study of two municipalities in rural South Africa (Masters dissertation, University of Cape Town). Available here.